A: Absolutely YES! Once we confirm the order, your reservation is on our schedule. Your luggage will be collected at least 3 hours before your collecting time and delivered to the airport at least 3 hours before your flight departures. You may message us via Facebook, Line, WeChat, Whatsapp or e-mail to check it. For further information please Contact us.
A: After you book the service online, you only need to pack and lock your luggage properly. After all, you just drop at the reception and you’re ready to go!
A: AIRPORTELs Suvarnabhumi (BKK) counter is at Airport Rail Link area, B floor. You may follow the red sign “Express Line” to walk down the slope with the escalator. After passing several stalls of currency exchange and pocket wifi, you will find our counter on the right. Check Find us to learn the journey.
A: NO, you don’t. AIRPORTELs service is as convenient as ever! You only have to drop your luggage at the reception and start your hands-free travel. We will update you delivery status via e-mail. You can also check by sending us your order no. via instant messenger apps, Facebook, Line, WeChat or Whatsapp.
A: You only have to show your passport to collect your luggage. Please make sure the collector has the same information on the booking receipt.
A: Please Contact us.
A: AIRPORTELs will always be on time. In case that an unfortunate event happens, AIRPORTELs will be fully responsible, arrange a specific agent to help your, and deliver your belongings to your ultimate destination by air express.
A: Each luggage is insured up to 100,000 THB with the contents inside. The suitcase, or container, is insured up to 10,000 THB.
A: Please e-mail your booking no., name, passport no., and the updated information. We’ll proceed it and get back to you as soon as possible.
A: AIRPORTELs current opening hours is 08:00 – 23:00. Please collect your luggage no later than 23:00. However, we will extend our service hours later!