FAQ

Frequently Asked Questions

• Do I need to book for storage service?

  You may visit our counters directly during service hours. However, we strongly suggest you to have a booking to ensure that a space is reserved for you. You can just drop and go with no hassle!
  Check our latest promotion for storage service.

• Is there a restriction on size and weight for luggage storage or something I can't keep?

  No, there is no restriction for luggage storage. You can store any size and type of luggage (except prohibited items!) Note that service fee applied to different types of luggage is different! Check our latest promotion for storage service!

• How much does it cost to keep my luggage?

  AIRPORTELs services are based on the number of pieces of luggage for every 24 hours. We also have long-term storage discount. Check it out with our latest promotion!
  Note that service fee applied to different types of luggage is different! Check here for more info.

• Where are you in the airport and do you open 24 hours?

  Yes, both of our airport counters in Bangkok open 24/7.
  At Suvarnabhumi airport, we are on the B floor near to Airport Rail Link train station. Click here for the instruction at BKK.
  At Don Mueang airport, the counter is next to Gate 9, 1st floor, terminal 2 (Domestic terminal). Click here for the instruction at DMK.

• Where can I store my luggage during traveling in Thailand?

  We provide services at the most popular malls and airports not only in Bangkok but also other popular destinations, such as Phuket and Pattaya.
  Check our locations to find the nearest one to you in Thailand.

• Can I drop the luggage and ask my friend to retrieve?

  Yes, you can ask your friend to retrieve luggage instead. Please email us your order ID, passport no., and your friend’s full name and passport no.

• What will happen if I retrieve luggage late?

  If your luggage isn’t at our 24-hour airport branches, please check the service hour careful at where you keep! The service fee is based on every 24 hours since your drop-off time. For further conditions, please check here.

• Are you in the security area before passport control in the airport?

  No, we are in the passenger terminal in the airports. You must hold an appropriate visa to enter Thailand.
  We only suggest you to use storage service if you have more than 3 hours during transit/transfer flights to queue up to enter (passport control and customs clearance).
  In addition, there is NO facility for luggage storage in the security area in both Suvarnabhumi and Don Mueang airport in Bangkok.

• How can I deliver my luggage?

  A reservation IS required for delivery service. Check our service guide to make a booking and enjoy your hand-free travel! Check our latest promotion for delivery service.

• How much is AIRPORTELs delivery service?

  Delivery service is based on the number of pieces of luggage. You may look the condition up at Type of luggage. There’s no restriction on the distance for delivery in the same city. Check our latest promotion for delivery service!
  Note that bundled bags or attached pillow, small bag, and plastic bag will be counted separately!

• Where do I pick up my luggage at the airport?

  For Suvarnabhumi Airport (BKK), AIRPORTELs is on the B floor near to Airport Rail Link train station. For Don Mueang Airport (DMK), AIRPORTELs is at gate 9, 1st floor, Terminal 2.
  Check the guide to counters to find us at ease!

• Should I wait for or contact your driver at the hotel?

  No, you don’t. AIRPORTELs service is as convenient as ever! If you reserve Scheduled Delivery, you only have to drop your luggage at hotel reception and start traveling hand-free. If you reserve On-demand Delivery, our driver will meet you at the lobby or building entrance on time.
  You will get updates of delivery status via e-mail or can track here by your order ID.

• When will your driver come to collect my luggage?

  If you reserved Scheduled Delivery, our driver will collect your luggage in the first 3 hours, which time CAN NOT be appointed, while for On-demand Delivery service, our driver will be there +/- 30 mins at the appointment time.
  Please contact us if you don’t get any update during the service.

• What I can get if my luggage is delivered late?

  AIRPORTELs will always be on time. In case that an unfortunate event happens, AIRPORTELs will be fully responsible, arrange a specific agent to help your, and deliver your belongings to your ultimate destination by air express.

• What does AIRPORTELs guarantees cover?

  Each luggage is insured up to 50,000 THB with the contents inside. The suitcase, or container, is insured up to 10,000 THB.

• How can I change the order information after reservation, if I change the hotel or my flight?

  Please provide your order ID, name, passport no., and the updated information. We’ll get back to you at the soonest.

Why Pay for a Taxi Just to Carry Your Bags?