Terms and Conditions

Since 25/June/2016

  1. Acceptance of terms and conditions of AIRPORTELs Co., Ltd.

Please carefully read these terms and conditions before you access and utilize our services. Our services are only available on the condition that any participant of services consent our terms and conditions. If you don’t agree with the following terms, please DO NOT and CANCEL accessing or using our services. Shall you be noticed that if your booking or participation of your access to or use of services of AIRPORTELs is made by a third party and is on your behalf, it means you agree to and respect these terms and conditions and our Privacy Policy.

Our services are only available for users who have been the age 18 or older and become legally adult under Thai laws. By using and accessing our website, application, services, you warrant that you are in the age 18 or older; agree and respect our terms and policy; and be able to form a contract with AIRPORTELs Co., Ltd autonomously. 

  1. Organization

AIRPORTELs Co., Ltd. is an organization registered in the Kingdom of Thailand under number 012555802**** and with our registered office at 11/20, Moo 5, Summakorn Village, Bangkhunkong, Bangkruay, Nontaburi 11130 (11/20 หมู่ 5 หมู่บ้านสัมมากร ตำบลบางขุนกอง อำเภอบางกรวย จังหวัดนนทบุรี 11130).

  1. Intellectual property rights

All the information, contents, features, and functionalities (including but limited to website, application, software, audio and video, animation, logo, text, display, image, design, and logo) revealed on the channels (including but not limited to website, application, brochure, signage, and flyer) of us are owned by AIRPORTELs Co., Ltd.

  1. Changes to terms and condition

We may update, modify, and change our terms and conditions according to our current deployment and change of Thai and international regulations and legislations. All the information should be referred to the latest version or new published documents. You are expected to acknowledge the up to date contents of our services when you use our services.

  1. Users and participants involved

Users and participants are defined as you, the reader of this article, or any third party who utilized, partnered, allied, cooperated, or any other kind of collaboration who participate and is involved in our services.

  1. Privacy policy

All information that is collected by us via our website, application, or counters at airports is subjected to our Privacy Policy. By agreeing and respecting our terms and conditions, you also agree to our Privacy Policy.

  1. Registered users and participants

Signed up as a registered user, you will provide your personal information which includes the followings but not limited to:

  • Your official name in English language or Romanised spelling on your passport
  • Passport number
  • Date of birth
  • Identification number (Thai citizen)
  • Current address
  • Credit/Debit card number
  • E-mail
  • Phone number

By registering in our services, you will be given an account and a coordinated password. You must treat the information confidentially and not disclose it to any person or entity. You acknowledge that you will notify us immediately when your account has unauthorized access or any other kind of security breach. We will have the right to disable any kind of violated, improper, or illegal activity on any property of us and terminate the right of services and account usage when you breach any of the terms.

  1. Booking and reservation

Booking or reservation made by yourself or the other authorized third party is under the identification of the user. All the information should be accurate and acknowledged by the owner of the information. The information of status and circumstance of the services will be updated and notified via email, application, and/or SMS by the number registered. Please be notified that the name of booking or reservation should be aligned with the document of identification (passport or ID certification) that will be provided. We ONLY accept PASSPORT or ID CARD of THAI CITIZEN for identification.

  1. Price and billing

All pricing, transaction, or any other act related to money will be done ONLY at our counter (reception desk) at Suvarnabhumi. Transaction at Don Mueang international airport should be appointed by us. Please be aware that any request for money, benefit, or any other kind of transaction which is not happened at our appointed place IS NOT authorized by us.

The price of the services is revealed on the list via our channels. We may change the price, but the price will be SET once a booking or reservation has been confirmed, and all the price revealed is VAT INCLUDED. Any additional request which is not included in the same booking or transaction will be seen as a new order and the price MAY be different. All transaction can be paid by credit card, debit card, and cash and is in THAI BAHT (฿).

All process of the service, from booking to billing, should be done under the same name and the same person. Passport or the other accepted certificates of identification will be asked when doing the transaction.

The scale which is used for weighing and formulating the bill is maintained and follow the standard of ISO 9001. As you agree to use the service, you also agree with the results provided by our scale. We will then provide you the accurate invoice with price based on the weight we measured.

  1. Receipt

All detail and information of price of service will be revealed in the invoice once billing is confirmed, and NO hidden charge will be included. You have the right to notify us and ask for interpretation if any statement from our services is obscure. The entity who use the service should be the same as the entity who receive the luggage or bag. The price on an invoice (if provided) and aligned receipt should be exactly the same. Receipt(s) will be given ONLY when a transaction is done and signature is provided by you. By receiving a receipt or receipts, you agree that the service is closed.

  1. Responsibilities of AIRPORTELs

We deliver and provide our services exactly the same as the statement we published via our website, application, and documents at our counter. Subjected to section 13, if we fail to deliver an in-bound delivery on our scheduled delivery time, we will give 100% refund to you. Subjected to section 13, if we fail to deliver an out-bound delivery on our scheduled delivery time, we will be responsible for the necessary payment to send your luggage to the ultimate destination appointed by you. We will notify you any change of circumstance and/or content that will affect the behalf of you via the contact(s) you provide.

  1. Responsibilities of users

You warrant that you DO NOT pack any prohibited item(s) in your luggage that will be delivered, and the services are used properly.

The slip of certification and receipt should be taken and preserved by yourself and ready to be checked when you do billing at our counter.

You agree that your information provided to us is accurate and acknowledged by yourself either it is given by yourself or an authorized entity.

Proof or certification (credit/debit card or passport) of your signature or identification MAY be asked by our associates to ensure your identification.

  1. Shipping policy and security arrangement

All of our services should be used with a lawful purpose. By using our delivery service, you agree to our terms and respect laws of the Kingdom of Thailand. We WILL NOT break your luggage by any illegal purpose, but in certain circumstances, we will collaborate with official or governmental authority of the Kingdom of Thailand for investigation and illegal acts prevention, if any suspicious, illegal, risky, or dangerous items appears when we are notified by Thai official authority or items been found by X-ray scanner or the other non-wrecking investigations. You MAY be asked to let your luggage be checked or investigated by our staff. If you reject to do so, we may refuse to provide you services for security reasons. We have the right to reject and cancel your request, booking, reservation, or any other service if you violate the terms and/or are suspected for illegal, risky, or dangerous act(s). For security purpose, we MAY collaborate with authorized authorities to investigate any suspicious parcel, bags, or containers in any kind of form we delivered.

We DO NOT deliver any oversized and overweight luggage or entity in any form. Each edge (Width, Length, and Height) of the luggage needed to be delivered SHALL NOT exceed 1 metre (approx. 3’3”). Weight of each piece of luggage should not exceed 60KG.

  1. Uncontrollable events

We shall not be liable by failing to deliver our services and take care of your luggage in circumstances that are caused by a third party or out of our control as the followings:

  • Failure to meet aviation security requirements
  • Failure to make your luggage to be able to be delivered on time at the airport
  • Failure to make your luggage to be able to be delivered on time at the hotel
  • Failure to book, reserve, or cancel our services on time
  • Action(s) of official or governmental entity(s) and authority(s) (E.g. Police force, Customs, Airport operator, and Authority of aviation)
  • Disruption of regional or national ground and air transportation
  • Natural disaster(s) (E.g. Flood, Earthquake, Tsunami, or Typhoon)
  • Uncontrollable circumstances caused by third party (E.g. Riot, Strike, Fire Disaster, Investigation by official or authorized entity(s))
  • Breakage or loss of your luggage or property by the action(s) of a third party which is out of our control
  1. Liabilities of AIRPORTELs

For labelled luggage and confirmed order, we will ensure the delivery or services to be delivered or provided on time and to the accurate destination and stakeholder. If we fail to provide our promise, the compensation SHOULD NOT exceed the price or in any value of 10,000 Thai Baht.

We SHALL NOT be liable in any circumstance when you breach or violate our terms or Thai law(s).

We SHALL NOT be liable for any excluded or prohibited item(s) or contents of your luggage delivered by us.

We SHALL NOT be liable for any of your property or belongings before your luggage or gear is given to us in any circumstance.

We SHALL NOT be liable for any of your property or belongings after the transaction is closed and luggage is handed.

  1. Right of customers

You have the right to cancel booking or reservation in any time before our scheduled deadline for cancellation without any additional fee.

  1. Interpretation and glossary

“Luggage”, “luggage”, “Baggage”, “baggage”, “Gear”, and “gear” are any item or entity that is asked by our clients/customers to be delivered to an appointed destination.

“We”, “we”, “Us”, “us”, “Our”, and “our” stand for AIRPORTELs Co., Ltd.

“You” and “you” means any participant who access, utilize, and involve Website and Services of AIRPORTELs Co., Ltd.

“Participant(s)” and “participant(s)” are any individual(s), group(s), organization(s), company(s), institute(s), or entity(s) who is on behalf of the activity(s) (including but not limited to transaction(s), information sharing, and business(s)) with AIRPORTELs Co., Ltd.

“Services”, “services”, “Service”, and “service” are any activity and support provided by AIRPORTELs Co., Ltd., including but not limited to website, application, and delivery service.

“Prohibited item(s)” and “prohibited item(s)” include but not limited to any item or entity that is risky, dangerous, potential to be harmful, and/or not allowed to be transported under the regulation of air and ground transportation set by any regulatory or governmental body including but not limited to Civil Aviation Authority and government of the Kingdom of Thailand.

“Excluded item(s)” and “excluded item(s)” include but not limited to any item or entity that is deemed in any type of valuation by the carrier. (E.g. jewellery, antique, fur, stone, cheque, cash in any currency, photographs, fine art, fabric, and fragile or perishable goods.)

“Passport” and “passport” are the official and legal certification of status issued by governmental institute or regulator of the state of the nationality of an entity.

“Illegal act(s)” include but not limited to any action, activity, or movement prohibited and will violate the laws and regulations of Royal Thai Government

“Dangerous act(s)” is any action, activity, or movement that will cause harm, loss, or breach the law(s) or any legislation(s) of the Kingdom of Thailand.

“Risky act(s)” is potential and/or intended to cause harm, loss, or breach the law(s) or any legislation of the Kingdom of Thailand.

“In-bound delivery” means the luggage delivery from an appointed airport to an appointed hotel.

“Out-bound delivery” means the luggage delivery from an appointed hotel to an appointed airport.

“Appointed” and “appointed” are adjectives to describe any entity that is aligned with AIRPORTELs in any type of collaboration.

“Associate(s)” and “associate(s)” are any staff, employee, or worker who is legally contracted with or employed by AIRPORTELs Co., Ltd. and always in the uniform of AIRPORTELs Co., Ltd. and his/her name tag during the work.

“Scheduled delivery time” and “scheduled delivery time” are the appointed and/or arranged time point revealed in the published statement of AIRPORTELs Co., Ltd.

“Non-wrecking” and “non-wrecking” are adjectives to describe any process, approach, or method that will not physically disable, harm, or break the function or appearance of any physical item.