Terms and Conditions

Terms and Conditions

Since 1/June/2025

Standard terms and conditions 

• Acceptance of terms and conditions of AIRPORTELs International Co., Ltd.

Please carefully read these terms and conditions before you access and utilize our services. Our services are only available on the condition that any participant of services consent our terms and conditions. If you don’t agree with the following terms, please DO NOT and CANCEL accessing or using our services. Shall you notice that if your booking or participation in your access to or use of services of AIRPORTELs is made by a third party and is on your behalf, it means you agree to and respect these terms and conditions and our Privacy Policy.

Our services are only available for users who have been the age 18 or older and become legally adult under Thai laws. By using and accessing our website, application, services, you warrant that you are in the age 18 or older; agree and respect our terms and policy; and be able to form a contract with AIRPORTELs International Co., Ltd autonomously.

Organization

AIRPORTELs International Co., Ltd. is an organization registered in the Kingdom of Thailand under number 0105565098687 and with our registered office at 6 Pailin Park Rattanathibet 28 Bang Krasor Nonthaburi, Nonthaburi, Thailand 11000 (บริษัท แอร์พอเทลส์ อินเตอร์เนชันแนล จำกัด เลขประจำตัวผู้เสียภาษี 0105565098687 เลขที่ 6 หมู่บ้านไพลินปาร์ค ซอยรัตนาธิเบศร์ 28 แยก 2 ตำบลบางกระสอ อำเภอเมืองนนทบุรี จังหวัดนนทบุรี 11000).

Price and billing

All pricing, transactions, or any other act related to money will be done ONLY via website and/or e-mail or at our counter (reception desk) in the following list Please be aware that any request for money, benefit, or any other kind of transaction which is not happened at our appointed place or channel IS NOT authorized by us.

The price of the services is revealed on the list via our channels. We may change the price, but the price will be SET once a booking or reservation has been confirmed, and all the price revealed is VAT INCLUDED. Any additional request which is not included in the same booking or transaction will be seen as a new order, and the price MAY be different. All transaction can be paid by credit card, debit card, and cash and is in THB, THAI BAHT(฿). Accepted payment methods are in the following list.

     1. Online

• Credit/Debit Card (ONLY for cards issued from VISA, MASTER, and JCB)
• Paypal
• Alipay (ONLY for users from Mainland China)

     2. AIRPORTELs reception (Thailand)

• Cash ONLY in THB, THAI BAHT(฿)
• Credit/Debit Card (ONLY for cards issued from VISA, MASTER, JCB, and UNION PAY)
• Alipay (ONLY for users from Mainland China)
• WeChat Pay (ONLY for users from Mainland China)
• Wireless transfer
• Paypal
• Alipay (China)

PromptPay (Thailand)

All process of the service, from booking to billing, should be done under the same name and the same person. A real, physical passport or the other accepted certificates of identification WILL BE asked when doing the transaction.

The scale which is used for weighing and formulating the bill is maintained and follow the standard of ISO 9001. As you agree to use the service, you also agree with the results provided by our scale. We will then provide you the accurate invoice with price based on the weight we measured.

You SHALL always receive payment receipt in hard or soft copy after the transaction is done.

Receipt

All details and information on the price of service will be revealed in the invoice once billing is confirmed, and NO hidden charge will be included. You have the right to ask for interpretation if any statement from our services is obscure. The entity who uses the service should be the same as the entity who receive the luggage or bag. The price on an invoice (if provided) and aligned receipt should be exactly the same. Receipt(s) will be given ONLY when a transaction is done and acceptance of these terms and conditions provided by you. By receiving a receipt or receipts, you agree that the service is closed.

Responsibilities of AIRPORTELs

We deliver and provide our services exactly the same as the statement we published via our website, application, and documents at our counter. Subjected to section 13, if we fail to deliver an inbound delivery on our scheduled delivery time, we will give 100% refund to you. Subjected to section 13, if we fail to deliver an outbound delivery on our scheduled delivery time, we will be responsible for the necessary payment to send your luggage to the ultimate destination appointed by you. We will notify you of any change of circumstance and/or content that will affect your behalf of you via the contact(s) you provide.

Responsibilities of users

You warrant that you DO NOT pack any prohibited item(s), listed in section 15, in your luggage that will be delivered or stored, and the services are used properly. You are responsible for any loss or damage caused by any misuse or breaching of our terms and conditions. The slip of certification and receipt should be taken and preserved by yourself and ready to be checked when you do billing or check out at our counter. You agree that your information provided to us is accurate and acknowledged by yourself, whether it is given by yourself or an authorized entity. Proof or certification (credit/debit card or passport) of your signature or identification MAY be asked by our associates to ensure your identification.

Shipping policy and security arrangement

All of our services should be used with a lawful purpose. By using our delivery service, you agree to our terms and respect laws of the Kingdom of Thailand. We WILL NOT break your luggage by any illegal purpose, but in certain circumstances, we will collaborate with official or governmental authority of the Kingdom of Thailand for investigation and illegal acts prevention, if any suspicious, illegal, risky, or dangerous items appears when we are notified by Thai official authority or items been found by X-ray scanner or the other non-wrecking investigations. You MAY be asked to let your luggage be checked or investigated by our staff. If you reject to do so, we may refuse to provide you services for security reasons. We have the right to reject and cancel your request, booking, reservation, or any other service if you violate the terms and/or are suspected of any illegal, risky, or dangerous act(s) WITHOUT refund. For security purposes, we MAY collaborate with authorized authorities to investigate any suspicious parcels, bags, or containers in any kind of form we delivered or stored.

A piece of regular luggage is defined as each edge (Width, Length, and Height) or diameter of the luggage combined in all dimensions, NOT over 200 cm, and the weight of each piece of luggage should not exceed 25KG.

Uncontrollable events

We shall not be liable for failing to deliver our services and taking care of your luggage in circumstances that are caused by a third party or out of our control as follows:

• Failure to meet aviation security requirements
• Failure to make your luggage be able to be delivered on time at the airport.
• Failure to make your luggage be able to be delivered on time at the hotel.
• Failure to book, reserve, or cancel our services on time.
• Action(s) of official or governmental entity(s) and authority(s) (E.g. Police force, Customs, Airport operator, and Authority of aviation).
• Disruption of regional or national ground and air transportation.
• Natural disaster(s) (E.g. Flood, Earthquake, Tsunami, or Typhoon).
• Uncontrollable circumstances caused by any third party (E.g. Riot, Strike, Fire Disaster, Investigation by official or authorized entity(s)).
• Breakage or loss of your luggage or property by the action(s) of a third party which is out of our control.
  Prohibited items
• Goods containing alcohol.
• Dangerous goods and hazardous materials.
• High-value items such as diamonds, gemstones, and gold.
• Firearms or items are similar to weapons and sharp objects.
• Cash and items that can substitute for cash, such as checks, banknotes, or debt instruments.
• Perishable goods, such as plants, vegetables, fruits, and meat.
• It prohibited plant species and seeds of certain types.
• Obscene materials and all types of pornographic media.
• Biological hazards include saliva, pathogens, bacteria, viruses, radioactive substances, and toxins.
• Registered medicinal herbs, such as inhalants and balms.
• Animal products without a license (in some countries).
• All types of coal and batteries.
• Travel bags (not packed in a parcel box), locks, or locked items.
• Tobacco and tobacco products.
• Flammable objects and chemicals are capable of sparking fires and explosions.
• Lottery tickets, lotteries, or any gambling-related media.
• Illegal drugs and narcotics, including methamphetamine, ice, or cannabis.
• Living animals, including fish and birds.
• Personal data documents, such as passports, ID cards, ATM cards, and bank accounts.
• Copyright-infringing goods are counterfeit or trademark-imitating products.
• Religious artifacts, amulets, deity statues, and various antiques.
• Human body parts, including ashes.

Liabilities of AIRPORTELs

For labeled luggage and confirmed order, we will ensure the delivery or services to be delivered or provided on time and to the accurate destination and consignee. If we fail to provide our promise, the compensation SHOULD NOT exceed the price or in any value of 50,000 Thai Baht for one order.

• We SHOULD NOT be liable for any FRAGILE or PERISHABLE item(s) or contents of your luggage delivered by us.
• We SHOULD NOT be liable for any PROHIBITED item(s) or contents of your luggage delivered by us.
• We SHOULD NOT be liable for any circumstance when you breach or violate our terms or Thai law(s).
• We SHOULD NOT be liable for any excluded, dangerous, or prohibited item(s) or contents of your luggage delivered by us.
• We SHOULD NOT be liable for any of your property or belongings before your luggage or gear is given to us in any circumstance.
• We SHOULD NOT be liable for any of your property or belongings after the transaction is closed and luggage is retrieved by the customer.
• We SHOULD NOT be liable for any of your property or belongings if any entity, including you, shows valid references to retrieve your belongings.
• We SHOULD NOT be liable for any of your property or belongings if any entity, including you, retrieves your belongings out of our counter at the destination.
• The sentimental value of items SHOULD NOT be relevant to their valuation.
•  Any attachment to the luggage such as name tag, accessory doll, pillow, or small bag, IS NOT guaranteed on its conditions or loss.
• In the unfortunate event that your luggage or bag is broken and is confirmed that the loss and damage was caused during TRANSPORTATION via VEHICLE by AIRPORTELs International, the compensation will be referred to the following table.

Right of customers

• You have the right to change or cancel your booking or reservation 3 hours of the use time for luggage storage and the cut-off time for luggage delivery.

Service hours

BANGKOK – Thailand local time

• Suvarnabhumi Airport (BKK) – 24 HRS
  B Floor, Airport Rail Link, Suvarnabhumi Airport
• Don Mueang Airport (DMK) – 24 HRS
  1st Floor, Gate 9, Terminal 2, Don Mueang Airport
• MBK Shopping Center – 10:00 – 22:00
  Zone B, 6th Floor, MBK Center
• Terminal 21 Asok – 10:00 – 22:00
  Japan Zone, 1st Floor, Terminal 21 Shopping Mall
• Central World (Hug Thai zone) – 10:00 – 22:00
  1st floor, Hug Thai Zone, next to ChaTarMue Exit D, Central World
• Central World (Groove zone) – 10:00 – 22:00
  1st floor, Groove Zone, next to close to Superrich, Central World
• Mixt Chatuchuk – Mo-Th 10:00-20:00 / Fr-Su 10:00-21:00
  B Zone, 2nd Floor, Mixt Chatuchak mall
• ICONSIAM – 10:00-22:00
  B2 Floor, SIAM Takashimaya
• Yaowarat Chinatown – Mo-Fr 10:00-18:00 / Fr-Sat 10:00-14:00
  2nd Floor, Pichaiyat Building
• EmSphere – 10:00-22:00
  B1 floor, Lobby B, in front of the elevator
• Emporium – 10:00-22:00
  B2 floor, close to the central escalator
• Phenix Pratunam – 10:00-21:00
  M floor, OTOP Zone, close to Michelin Zone

PATTAYA – Thailand local time

• Terminal 21 Pattaya – Mo-Th 11:00-22:00 / Fr-Su 11:00-23:00
  Paris Zone, G Floor, Terminal 21 Pattaya (beside EVEANDBOY Shop)
• Central Pattaya – Mo-Th 11:00-22:00 / Fr-Su 11:00-23:00
  1st Floor, Near the Hilton Pattaya Hotel Gate

CHIANG MAI – Thailand local time

• Chiang Mai Airport – 06:00-24:00
  1st Floor, located near gate 7 (across from Thai Post Office)

PHUKET – Thailand local time

• Phuket Airport (Domestic)– 06:00-24:00
  1st floor, Door 1
• Phuket Airport (International)– 06:00-24:00
  1st floor, Door
• Interpretation and glossary
  “Luggage”, “luggage”, “Baggage”, “baggage”, “Gear”, and “gear” are any item or entity that is asked by our clients/customers to be delivered to an appointed destination and combined on all dimensions NOT over 200 CM AND lighter than 25KG.
• “We”, “we”, “Us”, “us”, “Our”, and “our” stand for AIRPORTELs International Co., Ltd.
• “You” and “you” means any participant who accesses, utilizes, and involves Website and Services of AIRPORTELs International Co., Ltd.
• “Consignee” and “consignee” means the entity who provides valid references provided by AIRPORTELs International and valid passport or Thai ID to retrieve luggage from AIRPORTELs International Co., Ltd.
• “Participant(s)” and “participant(s)” are any individual(s), group(s), organization(s), company(s), institute(s), or entity(s) who is on behalf of the activity(s) (including but not limited to transaction(s), information sharing, and business(s)) with AIRPORTELs International Co., Ltd.
• “Services”, “services”, “Service”, and “service” are any activity and support provided by AIRPORTELs International Co., Ltd., including but not limited to website, application, and delivery service.
• “Prohibited item(s)” and “prohibited item(s)” include but not limited to any item or entity that is risky, dangerous, perishable, potential to be harmful, and/or not allowed to be transported under the regulation of air and ground transportation set by any regulatory or governmental body including but not limited to Civil Aviation Authority and government of the Kingdom of Thailand.
• “Excluded item(s)” and “excluded item(s)” include but not limited to any item or entity that is deemed in any type of valuation by the carrier. (E.g. jewellery, antique, fur, stone, cheque, cash in any currency, photographs, fine art, fabric, and fragile or perishable goods.)
• “Passport” and “passport” are the official and legal certification of status issued by governmental institute or regulator of the state of the nationality of an entity.
• “Illegal act(s)” include but not limited to any action, activity, or movement prohibited and will violate the laws and regulations of Royal Thai Government
• “Dangerous act(s)” is any action, activity, or movement that will cause harm, loss, or breach the law(s) or any legislation(s) of the Kingdom of Thailand.
• “Risky act(s)” is potential and/or intended to cause harm, loss, or breach the law(s) or any legislation of the Kingdom of Thailand.
• “Inbound delivery” means the luggage delivery from an appointed airport to an appointed hotel.
• “Outbound delivery” means the luggage delivery from an appointed hotel to an appointed airport.
• “Appointed” and “appointed” are adjectives to describe any entity that is aligned with AIRPORTELs International in any type of collaboration.
• “Associate(s)” and “associate(s)” are any staff, employee, or worker who is legally contracted with or employed by AIRPORTELs International Co., Ltd. and always in the uniform of AIRPORTELs International Co., Ltd. and his/her name tag during the work.
• “Scheduled delivery time” and “scheduled delivery time” are the appointed and/or arranged time point revealed in the published statement of AIRPORTELs International Co., Ltd.
• “Non-wrecking” and “non-wrecking” are adjectives to describe any process, approach, or method that will not physically disable, harm, or break the function or appearance of any physical item.

Acknowledgment of time

All the time, day, and date conditions revealed in this document, customer booking, orders, or any other documents provided by AIRPORTELs International Co., Ltd. are in Thailand local time, ICT, UTC/GMT +7 hours.

Valid reference(s)

For any service information or controversy, AIRPORTELs International ONLY refers to the e-mail sent from [email protected], printed retrieval slip, AIRPORTELs International website, AIRPORTELs International management system, or any physical documents provided by AIRPORTELs International authorized associates.

Service usage and booking policies

Definition of luggage

• A piece of NORMAL luggage is defined under the regulations of airlines and can be checked or carried on the flight that the customer will take.
• Each piece of regular luggage shall be shorter than 200 CM in all dimensions AND lighter than 25KG.
• A golf bag and other golf equipment are considered golf bags.
• Any sport equipment excludes golf bags (including but not limited to surf/snowboard, and bicycles), instrument (including but not limited to cello, guitar, piano, and drum), and baby carriage/stroller is NOT normal luggage.
• A piece of luggage or item that is not normal luggage is SPECIAL luggage.
• Any luggage should be in pristine condition and can be closed, sealed or zipped accordingly.
• All luggage should be separated rather than being bundled or attached with any other item, including but not limited to plastic bags, traveling pillows, and small traveling bag(s).
• Subjected to section 15 of the “Standard terms and conditions“, the luggage SHALL NOT contain any illegal, dangerous, prohibited, risky, or suspicious item, and AIRPORTELs International reserve the right to deny any luggage or belonging(s) is out of service conditions.
• Any attachment such as name tag, accessory doll, pillow, or small bag, which is not counted as a single piece of luggage, IS NOT guaranteed in terms of its conditions or loss.

Booking conditions

• Order(s) should be placed at least 3 hours before using service and be confirmed by AIRPORTELs International.
• AIRPORTELs International reserves the right to reject or subsequently cancel bookings where we believe there to be misuse of our services by you or a third party for commercial gain.
• The customer should ensure all the information and contacts are valid and reachable.
• After booking, the latest order information and status can be checked at https://app.airportels.asia/tracking by inserting an order ID.
• Booking is confirmed ONLY after the payment is completed, and the customer has received confirmation e-mail sent from [email protected] or [email protected].

Amendment conditions

• To change the booking, the request should be placed via e-mail at least 3 hours before using the service.
• After confirmation of amendment, the customer SHOULD receive an updated e-mail from AIRPORTELs International.
• After the amendment, the latest order information can be checked at https://app.airportels.asia/tracking by inserting an order ID.

Cancellation and refund conditions

• To cancel the order with full refund, the request should be placed via e-mail at least 3 hours before using the service.
• Booking or order that is cancelled after service using time or 3 hours after using time WILL NOT be refunded.
• Refunds will be implemented within 7-14 working days.
• Refunds will ONLY be processed through our accepted wireless transfer channel.
• The booking/order will be considered as “NO SHOW” since the appointed service starting time.

Notification of change

• Any update or notification of change of an order/booking will ONLY be notified from [email protected] or [email protected].
• After service amendment/change, you shall keep the confirmation e-mail as reference.
• After service cancellation, you will receive the confirmation e-mail as reference.
• Subjected to section 4 in standard terms and conditions, AIRPORTELs International WILL change terms and conditions accordingly or periodically.

Conditions of in-town delivery service

• Order(s) and customer booking(s) are always confirmed ONLY AFTER the payment is cleared by the customer.
• For scheduled delivery, AIRPORTELs International staff will contact and confirm with the front desk of the property, or any entity who will keep the customer belongings until AIRPORTELs International collects. AIRPORTELs International courier, driver, or staff will collect luggage from the property in 1-3 hours AFTER the appointed drop-off time and send it within a day.
• For scheduled delivery, luggage will be delivered to the destination according to the schedule and CANNOT be appointed at a certain time.
• For on-demand delivery service, AIRPORTELs International courier, driver, or staff will collect luggage from the place 30 minutes BEFORE or AFTER the appointed drop-off time at the gate or lobby of the property for outbound delivery service.
• For fast delivery, luggage can be delivered in 2 hours at the fastest time.
• Fast delivery service is ONLY available for areas in Bangkok, Chiang Mai and, Phuket.
• If the customer puts luggage at the place of delivery late, including but not limited to airports, hotels, shopping malls, or homes, AIRPORTELs International will ONLY wait up to 15 minutes.
• 15 minutes after the appointed time or in the condition that AIRPORTELs can’t contact the customer, the order will become “No Show” and be cancelled WITHOUT refund.
• If AIRPORTELs International courier, driver or staff can’t find the luggage from the booking at the appointed location, AIRPORTELs International will use ONLY phone or e-mail to contact the customer.
• AIRPORTELs International SHOULD NOT be liable for any FRAGILE or PERISHABLE item(s) or contents of your luggage delivered by us.
• For further details on prohibited items, please refer to sections 13 and 15 of the standard terms and conditions.
• For destinations in areas attached to Bangkok, additional service charges are applied accordingly.
• Special areas attached to Bangkok include the following places:
  • Samut Prakan Province
  • Pathum Thani Province
  • Nonthaburi Province
  • Pattaya city
• Chiang Mai areas include the following places:
  • Mueang Chiang Mai District
  • San Sai District, specifically San Sai Noi, Nong Chom, San Phra Net
  • San Kamphaeng District, specifically the San Klang area
  • Saraphi District, specifically the sub-districts Chaiyasathan, Nong Phueng, Tha Wang Tan
  • Hang Dong District, specifically the sub-districts San Phak Wan, Nong Khwai
  • Mae Rim District, specifically the sub-district Don Kaew
  • Golf courses around the city, within a 50 km radius from Chiang Mai Airport
  • Note: Does not include Doi Suthep, Doi Inthanon, or other mountains
• Phuket areas include the following places:
  • Phuket Island (excluding surrounding islands)
  • Lo Yung Sub-district, Phang Nga Province
  • Khok Kloi Sub-district, Phang Nga Province
•  Delivery service is available from 07:00 to 21:00 every day

Conditions of Thailand nationwide delivery

• Additional service fee will be charged if luggage is stored at AIRPORTELs International for more than 24 hours.

Nationwide next-day delivery service

• The service is only available for luggage shorter than 200 CM in all dimensions and up to 25KG.
• For luggage over 25KG, additional 100 THB/KG will be applied.
• If additional weight is less than 1KG, the charge WILL BE counted as 1KG.
• Oversize luggage, such as sport equipment that one of the edge is more than 200 CM in all dimensions, IS NOT available for the service.
• The luggage SHOULD BE dropped at AIRPORTELs International 3 hours before the cut-off time. (Before 09:00 or 11:00), on the delivery day.
• For nationwide next-day delivery service in Thailand, AIRPORTELs International DO NOT guarantee on-time delivery at certain appointed date and time.
• AIRPORTELs International reserve the right to deny any luggage or belonging(s) is out of service conditions.
• The service can only be applied at AIRPORTELs International branches and cannot be reserved online at this time.
• If there is any prohibited item in the luggage, customer SHALL agree AIRPORTELs International to open and take prohibited item to be reserved AND pay for extra service fee aligned to AIRPORTELs International service charge.

Nationwide same-day delivery service

• Service areas: Bangkok, Chiang Mai, and Phuket
• Luggage is delivered according to the delivery schedule.
• If there is any prohibited item in the luggage, customers SHOULD agree to allow AIRPORTELs International to open and take prohibited items to be reserved AND pay an extra service fee aligned to AIRPORTELs International service charge.
• Additional charges WILL be applied when the luggage exceeds the limitation of total weight of the order.
• AIRPORTELs International SHOULD reserve the right to refuse delivering if any of the luggage or belonging(s) is out of condition.
• Prohibited items (Nationwide same-day delivery, Thailand)
  • All items subjected to section 15 in “Standard terms and conditions”.
  • Goods containing alcohol.
  • Dangerous goods and hazardous materials.
  • High-value items such as diamonds, gemstones, and gold.
  • Firearms or items are similar to weapons and sharp objects.
  • Cash and items that can substitute for cash, such as checks, banknotes, or debt instruments.
  • Perishable goods, such as plants, vegetables, fruits, and meat.
  • It prohibited plant species and seeds of certain types.
  • Obscene materials and all types of pornographic media.
  • Biological hazards include saliva, pathogens, bacteria, viruses, radioactive substances, and toxins.
  • Registered medicinal herbs, such as inhalants and balms.
  • Animal products without a license (in some countries).
  • All types of coal and batteries.
  • Travel bags (not packed in a parcel box), locks, or locked items.
  • Tobacco and tobacco products.
  • Flammable objects and chemicals are capable of sparking fires and explosions.
  • Lottery tickets, lotteries, or any gambling-related media.
  • Illegal drugs and narcotics, including methamphetamine, ice, or cannabis.
  • Living animals, including fish and birds.
  • Personal data documents, such as passports, ID cards, ATM cards, and bank accounts.
  • Copyright-infringing goods are counterfeit or trademark-imitating products.
  • Religious artifacts, amulets, deity statues, and various antiques.
  • Human body parts, including ashes.

Conditions of storage service

• For orders reserved online, payment of the service is always made ONLY when the booking is confirmed, subjected to section 2.
• The storage duration is counted since appointed reservation time if the luggage is dropped after the appointed time.
• The storage duration is counted since when the luggage is dropped if the luggage is dropped before than the appointed time.
• If the luggage is retrieved after the appointed retrieval time, additional service WILL BE applied based on the fee of the local branch, subjected to section 1 in price list and promotion charges.
• For walk-in orders, payment of the service are always made ONLY when the luggage is retrieved except the storage duration is longer than 30 days.
• The customer SHOULD pay all service fees for each piece of luggage if the storage duration is longer than 30 days.
• If the luggage is retrieved before the appointed retrieval time, NO refund will be made.
• The customer can ONLY STORE luggage or belongings DURING SERVICE HOURS according to the regulations of each AIRPORTELs International branch.
• To extend storage duration, please contact AIRPORTELs International at [email protected] and get confirmation ONLY from AIRPORTELs International e-mail, [email protected].
• AIRPORTELs International sends confirmation of storage duration extension ONLY after a new ETP is set AND the service fee during the last ETP and new ETP is paid.
• 1 month (30 days) after ETP (estimated time pick-up) and without the extension for storage duration, the luggage will be disposed of as the property of AIRPORTELs International.
• The customer SHOULD always get a retrieval slip after storing luggage at AIRPORTELs International.
• If the customer wants to pick up any belongings from the luggage during storage, the customer SHOULD retrieve all belongings AND close the order. AIRPORTELs International DO NOT accept partial retrieval.
• AIRPORTELs International WILL NOT open customer luggage or take any item from the luggage in any condition or upon customer request EXCEPT in cooperation with official or governmental authority under lawful investigation.
• AIRPORTELs International SHOULD NOT be liable for any FRAGILE, PERISHABLE, or PROHIBITED item(s) or contents of your luggage stored in our storage.
• For storage at AIRPORTELs International branches count one day as 24 hours, since the customer stores luggage at AIRPORTELs International branch.

Conditions of retrieving luggage

• The customer SHOULD provide valid references, including passport/Thai ID/Thai Driver license AND retrieval slip/e-mail to AIRPORTELs International staff to verify the consignee identity at AIRPORTELs International counter.
• If the customer doesn’t have valid or correct order reference, AIRPORTELs International SHALL reserve the rights to deny retrieval request.
• If no request for delivery is placed, the customer can ONLY retrieve luggage or belongings at the same branch which the customer uses storage service.
• AIRPORTELs International DO NOT accept any partial retrieval request OR pick up personal item(s) from the luggage during storage service.
• The customer can ONLY RETRIEVE luggage or belongings DURING SERVICE HOURS according to the regulations of each AIRPORTELs International branch.
• The customer can ONLY RETRIEVE luggage or belongings at AIRPORTELs International counter at each destination.
• In case that stored belongings will be retrieved by the other person or any other 3rd party, the valid Thai ID or passport information shall be provided by the customer who stores the luggage by e-mail. Valid Thai ID or passport will be requested when the consignee retrieves the belongings. Copy or photo of ID card or passport of the entity IS NOT accepted.

Conditions of late retrieval at the AIRPORTELs International counter

• Starting from the announced closing time of each branch of AIRPORTELs International, 500 THB/30 mins will be charged if the customer wants to collect luggage after service hours at any of AIRPORTELs International branches. If the excess time is less than 30 minutes, the charge WILL BE counted as 30 minutes.
• AIRPORTELs International SHOULD wait for customers ONLY up to 1 hour since the service hour of the branch of AIRPORTELs International ends.
• AIRPORTELs International SHALL wait for customer ONLY only upon customer’s request via our channel.
• If customer request to retrieve luggage after service hours but doesn’t come, 500 THB/30 mins will be added to the order when check out.
• AIRPORTELs International reserves the right to deny the request under any circumstance.

Price list and promotion charges

Standard storage fee

• For storage at AIRPORTELs International, one day is counted as 24 hours since the customer stores luggage at AIRPORTELs branch.
• A fraction of one day (24 hrs) is considered as one day.
• 100 THB/piece of normal luggage, golf bag/24hr. (Suvarnabhumi airport, Donmuang airport and MBK Mall Branches.)
• 150 THB/piece of normal luggage, golf bag/24hr. (Other Branches)
• 200 THB/One piece of oversize luggage/24hr.

Standard delivery fee

Bangkok in-town Same Day

• Scheduled delivery: 299 THB/One piece of normal luggage/way
• Golf bag delivery: 399 THB/piece/way
• Fast delivery: Charge 300 THB/Order
• Special luggage: 599 THB/One piece of special luggage/Way

Chiang Mai in-town Same Day

• Scheduled delivery: 349 THB/One piece of normal luggage/way
• Golf bag delivery: 399 THB/piece/way
• Fast delivery: Charge 300 THB/Order
• Special luggage: 599 THB/One piece of special luggage/way

Phuket in-town Same Day

• Scheduled delivery: 349 THB/One piece of normal luggage/way
• Golf bag delivery: 399 THB/piece/way
• Fast delivery: Charge 300 THB/Order
• Special luggage: 599 THB/One piece of special luggage/way

Pattaya-Bangkok delivery service

• Scheduled delivery: 499 THB/One piece of normal luggage/way
• Golf bag delivery: 499 THB/piece/way
• Fast delivery: Charge 500 THB/Order
• Special luggage: 699 THB/One piece of special luggage/way

Nationwide same-day luggage delivery between Bangkok and Chiang Mai, Phuket provinces

Price of luggage

• 0-14.99 kg. — 599 THB/piece
• 15-19.99 kg. — 699 THB/piece
• 20-24.99 kg. — 799 THB/piece
• 25-30.00 kg. — 899 THB/piece

Price of golf bag

Bangkok – Chiang Mai

Bangkok – Phuket

Nationwide same-day golf bag delivery between Bangkok and Chiang Rai, Khonkaen, Krabi, Hatyai and Samui provinces

Bangkok – Samui

Nationwide next-day luggage delivery between Chiang Mai and Phuket provinces

Chiang Mai – Phuket

Nationwide within 5 days luggage delivery in Thailand (3-5 business days)

Price of luggage

• 0-14.99 kg. — 349 THB/piece
• 15-19.99 kg. — 399 THB/piece
• 20-25 kg. — 499 THB/piece
• Over 25 KG: 100 THB/KG (Maxinum 30 kg.)
• Regular discount for storage service

Long term storage package

• 5-7 days storage: 750 THB/one piece of normal luggage, golf bag
• 5-7 days storage: 1,000 THB/one piece of special luggage
• 26-30 days storage: 3,000 THB/one piece of normal luggage, golf bag
• 26-30 days storage: 4,000 THB/one piece of special luggage

Long term storage package at DMK Airport, BKK Airport, and MBK Center AIRPORTELs branches

• 5-7 days storage: 500 THB/one piece of normal luggage, golf bag
• 5-7 days storage: 1,000 THB/one piece of special luggage
• 26-30 days storage: 2,000 THB/one piece of normal luggage, golf bag
• 26-30 days storage: 4,000 THB/one piece of special luggage
• MBK Center: Free storage for 2 hours

All free storage services can only be used ONCE with the same luggage OR passport during service hours of the branch on the same day.