FAQ
Frequently Asked Questions about AIRPORTELs Delivery Service.
Check here for FAQs for storage service
Check here, if you have questions of your booking
Q: How can I deliver my luggage?
A: A reservation IS required for delivery service. Check our service guide to make a booking and enjoy your hand-free travel! Check our latest promotion for delivery service.
Q: How much is AIRPORTELs delivery service?
A: Delivery service is based on the number of pieces of luggage. You may look the condition up at Type of luggage. There’s no restriction on the distance for delivery in the same city. Check our latest promotion for delivery service!
Note that bundled bags or attached pillow, small bag, and plastic bag will be counted separately!
Q: Where do I pick up my luggage at the airport?
A: For Suvarnabhumi Airport (BKK), AIRPORTELs is on the B floor near to Airport Rail Link train station. For Don Mueang Airport (DMK), AIRPORTELs is at gate 9, 1st floor, Terminal 2.
Check the guide to counters to find us at ease!
Q: Should I wait for or contact your driver at the hotel?
A: No, you don’t. AIRPORTELs service is as convenient as ever! If you reserve Scheduled Delivery, you only have to drop your luggage at hotel reception and start traveling hand-free. If you reserve On-demand Delivery, our driver will meet you at the lobby or building entrance on time.
You will get updates of delivery status via e-mail or can track here by your order ID.
Q: When will your driver come to collect my luggage?
A: If you reserved Scheduled Delivery, our driver will collect your luggage in the first 3 hours, which time CAN NOT be appointed, while for On-demand Delivery service, our driver will be there +/- 30 mins at the appointment time.
Please contact us if you don’t get any update during the service.
Q: What I can get if my luggage is delivered late?
A: AIRPORTELs will always be on time. In case that an unfortunate event happens, AIRPORTELs will be fully responsible, arrange a specific agent to help your, and deliver your belongings to your ultimate destination by air express.
Q: What does AIRPORTELs guarantees cover?
A: Each luggage is insured up to 50,000 THB with the contents inside. The suitcase, or container, is insured up to 10,000 THB.
Q: How can I change the order information after reservation, if I change the hotel or my flight?
A: Please provide your order ID, name, passport no., and the updated information. We’ll get back to you at the soonest.
Q: Can I pick up later midnight if I have a late night flight?
Yes, our BKK airport counter open 24/7. However, please do check the service hour if you’re going to other branches. There’s no extra fee for storage for the first 24 hours for delivery service. Surcharge of storage service will be applied 24 hours after luggage drop-off time.
Click here to check the service hours.
Q: How can I check where is my luggage or if my bag has arrived?
We will send you an update via email after our driver collects or sends your luggage to the destination. Please also check the “spam” or “junk” mail if you don’t receive the message.
You may also check here to track your order status with Order ID.
These questions and answers about AIRPORTELs service. We hope you enjoy to use our service.
Tel: +66 2-026-6927
Website: airportels.asia
E-mail: center@airportels.asia
Line: @AIRPORTELs
Facebook: www.facebook.com/airportels
Effortless Luggage and Suitcase Delivery from Bangkok Hotels to Airports : A Comprehensive Guide
https://www.airportels.asia/airportels-bangkok-location/
