A: Please contact us with your order ID, updated date and time, no. of luggage, and/or location. We will send you a new email after confirmation. After update, you can also check here with your order ID. 

Note that service fee may change according to your request based on time and no. of luggage. 

A: We will keep your luggage another 30 days after your estimated time to pick-up, ETP. If you don’t extend the storage duration, the luggage will be disposed. 

Note that we will charge service fee in advance by extending the storage duration. 

A: We fully refund if the order is cancelled at least 2 hours before the service starts. Please contact us to request cancelling booking with your order ID. Refund will be proceeded in 5 business days. Check here for further information. 

Note that service fee IS NOT refundable after service time starts. The refund can only be transacted through original payment gateway, AliPay, or PayPal.  

A: Please contact us with your order ID to amend your booking. Our agent will check your request and reply with email after confirmation. 

Note that extra service fee will be applied as delivery service is based on no. of luggage. 

A: Please contact us with your order ID to amend your booking. Our agent will check your request and reply with email after confirmation. 

Note that service fee can only be refunded according to cancellation policy. After due time, refund CAN NOT be issued. 

A: Please contact us with the followings. Our agent will check and reply to you at the soonest. 

1. Order ID (or booking details if order ID isn’t available) 
2. Payment method (such as credit card or PayPal)
3. Date and time of the transaction
4. Amount of payment 

A: No, there is no restriction for luggage storage. You can store any size and type of luggage (except prohibited items!) Note that service fee applied to different types of luggage is different! Check our latest promotion for storage service! 

A: AIRPORTELs services are based on the number of pieces of luggage for every 24 hours. We also have long-term storage discount. Check it out with our latest promotion!

Note that service fee applied to different types of luggage is different! Check here for more info.

A: Yes, both of our airport counters in Bangkok open 24/7.

At Suvarnabhumi airport, we are on the B floor near to Airport Rail Link train station. Click here for the instruction at BKK.

At Don Mueang airport, the counter is next to Gate 9, 1st floor, terminal 2 (Domestic terminal). Click here for the instruction at DMK.

A: We provide services at the most popular malls and airports not only in Bangkok but also other popular destinations, such as Phuket and Pattaya.

Check our locations to find the nearest one to you in Thailand.

A: Yes, you can ask your friend to retrieve luggage instead. Please email us your order ID, passport no., and your friend’s full name and passport no. 

A: If your luggage isn’t at our 24-hour airport branches, please check the service hour careful at where you keep! The service fee is based on every 24 hours since your drop-off time. For further conditions, please check here. 

A: No, we are in the passenger terminal in the airports. You must hold an appropriate visa to enter Thailand. 

We only suggest you to use storage service if you have more than 3 hours during transit/transfer flights to queue up to enter (passport control and customs clearance). 

In addition, there is NO facility for luggage storage in the security area in both Suvarnabhumi and Don Mueang airport in Bangkok.