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There are many criteria that are used by each organization to rate a hotel and categorized it to be five stars, four stars etc., e.g. service, amenities, location and technology. However, one of the criteria that have been used by every rating organization to classify what make a hotel 4 star or 5-star; is “facilities”. Whether you’re a traveler looking for a hotel or a hotel owner who’d like to elevate your hotel standard, large selection of facilities is the important factor. Today, we’ll show you 9 facilities of the hotel that can meet the expectation of almost every group of guests and will raise the standard of each hotel.
Here are 9 facilities you can elevate the standard of your hotel:
1. Fitness Studio
Wellness trend is popular among many travelers. As a result, well-equipped fitness studio can be a competitive advantage for hotels. Having fitness studio in the hotel will benefit guests by providing them with convenient way to access exercise facilities anytime they need. 5-star hotel service standard for fitness studio including (but not limited to) variety of premium equipment (from cardio machines to specialized strength training equipment), various kinds of fitness classes, as well as professional fitness instructors. Most 5-star hotels are ready to provide guests with 24/7 fitness studio service.
2. Spa room
Thailand is famous for its spa service. That is why each hotel should have their own unique spa services in order to provide guests with relaxation. Spa treatment will help guests to relax after a long day of work or sightseeing in the city. Hotels should provide guests with sauna, massage services, beauty care (such as facial spa, manicure and pedicure), as well as pleasant aroma and peaceful environment in order to offer guests full relaxation.
3. Kids zone
Travelers with big family often look for hotels with babysitting or daycare services for children. You can raise the standard of your hotel and add a selling point by providing guests with a specially designed kid zone such as play-room where parents can have fun together with their children. Kid zone will make long stay more enjoyable both for parents and children. Children can play, learn, and socialize, while parents will have satisfaction when they know that their kids are in safe and entertaining environment.
4. Rooftop bar
Besides dining services, every hotel should have bars and lounges for guests to enjoy some drinks and snacks. If the hotel situated in the heart of the city or at the location where is considered to be tourist attraction, it should have rooftop bar in order to appeal guests with stunning view of the city. Open-air setting, 180 or 360° view of the city, and backdrop of the sky, these can create unique ambiance which can attract both tourists and locals.
5. Meeting Hall
To elevate standard of each hotel, it should be able to offer guests with meeting rooms including full-service packages. 5 star hotel amenities list for meeting are coffee break menus, lunch (either separated set-up or at selected restaurant), conferencing equipment etc. There should be various sizes of meeting rooms to accommodate guests with different needs, from Grand Ballroom for large group conferencing to tiny studio room for small group meeting. These meeting rooms can be used not just for meetings, but also for other banquets.
6. All-you-can-eat restaurant
Dining service is one of the most important parts for hotels. For 5-star hotels, they have many types of restaurants, all-day dining, bakery and coffee shop, fine dining restaurant as well as 24/7 room service. For other hotels such as 4-star ones, they should be able to provide guests with at least All-you-can-eat restaurant, also known as buffets. This type of restaurant is popular among many guests for many reasons. Guests consider this kind of restaurant to be value for money especially for group party because they can taste wide variety of dishes.
7. Indoor temperature-controlled swimming pool
Many hotels in Thailand offer guests with outdoor swimming pool with complimentary poolside services during daytime. However, if you’d like the pool to be available regardless any weather conditions (year-round availability), you need the indoor one. The pool with temperature-controlled option ensures that guests can enjoy the pool at any time. Indoor swimming pool is also good choice for guests who concern much about privacy or group of guests who’d like to have a private party.
8. Luggage delivery service
There are many benefits for hotels to offer luggage delivery service for guests. Guests will have convenience when their pieces of baggage are transported directly to their rooms. Moreover, guests can save time by avoiding the baggage claim and baggage transportation from and to the hotel. Many luxury hotels in Thailand offer this service for guests as part of their premium offerings. However, if you stay in Bangkok and the hotel doesn’t have luggage delivery service, there’s no problem, because there’re some companies who are ready to offer this service for you.
9. Business Center
A business center in a hotel serves as a dedicated space equipped with facilities and services to meet the needs of business travelers. Many long stay guests need not only a place for relaxing, but also a place for working while they’re away from their regular office. Good business center should have secretarial service, stable high speed internet connection, office equipment rental service (such as laptop), and anything else that can make the place to be a convenient and productive space for business travelers. To make this facility more productive for guests, the hotel should provide small meeting room for guests who’d like to conduct meeting with their clients. Not every hotel has a business center. If your hotel has one, it will surely be stand out from other hotels and ready to suit some guests with special needs.
In fact, there are many other facilities that each hotel can arrange for their customers. It’s not just the 9 facilities presented today. Some hotels offer executive guests with premium club lounge, some offer premium benefits for their members (guests with member card) etc. A service that should be in consideration is “service for disable person”. Every hotel should adjust its service and SOP (standard operation procedure) to accommodate disabled customers.
Conclusion
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