A: Delivery service is based on the number of pieces of luggage. You may look the condition up at Type of luggage. There’s no restriction on the distance for delivery in the same city. Check our latest promotion for delivery service!
Note that bundled bags or attached pillow, small bag, and plastic bag will be counted separately!
A: For Suvarnabhumi Airport (BKK), AIRPORTELs is on the B floor near to Airport Rail Link train station. For Don Mueang Airport (DMK), AIRPORTELs is at gate 9, 1st floor, Terminal 2.
Check the guide to counters to find us at ease!
A: No, you don’t. AIRPORTELs service is as convenient as ever! If you reserve Scheduled Delivery, you only have to drop your luggage at hotel reception and start traveling hand-free. If you reserve On-demand Delivery, our driver will meet you at the lobby or building entrance on time.
You will get updates of delivery status via e-mail or can track here by your order ID.
A: If you reserved Scheduled Delivery, our driver will collect your luggage in the first 3 hours, which time CAN NOT be appointed, while for On-demand Delivery service, our driver will be there +/- 30 mins at the appointment time.
Please contact us if you don’t get any update during the service.
A: AIRPORTELs will always be on time. In case that an unfortunate event happens, AIRPORTELs will be fully responsible, arrange a specific agent to help your, and deliver your belongings to your ultimate destination by air express.
A: Each luggage is insured up to 50,000 THB with the contents inside. The suitcase, or container, is insured up to 10,000 THB.
A: Please provide your order ID, name, passport no., and the updated information. We’ll get back to you at the soonest.
Yes, our BKK airport counter open 24/7. However, please do check the service hour if you’re going to other branches. There’s no extra fee for storage for the first 24 hours for delivery service. Surcharge of storage service will be applied 24 hours after luggage drop-off time.
Click here to check the service hours.
We will send you an update via email after our driver collects or sends your luggage to the destination. Please also check the “spam” or “junk” mail if you don’t receive the message.
You may also check here to track your order status with Order ID.
These questions and answers about AIRPORTELs service. We hope you enjoy to use our service.