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FAQ

Frequently Asked Questions about Bookings and Reservation.

Check here for FAQs for delivery service

Check here for FAQs for storage service[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Q: How can I check if my booking is confirmed? Will I get a email after booking?” tab_id=”1576656822027-3e31973a-2b40″][vc_column_text]A: Yes, we will send you a confirmation email with order ID and booking summary. Please also check “spam” or “junk” in your email. If you don’t get a confirmation email in 30 mins after booking, please contact us. You can also check here with your order ID. 

Note that it is always suggested to have a screenshot after you complete online booking! [/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: There’s something wrong in my reservation. How can I edit/update my booking?” tab_id=”1576827916672-3d8ed051-b293″][vc_column_text]A: Please contact us with your order ID, updated date and time, no. of luggage, and/or location. We will send you a new email after confirmation. After update, you can also check here with your order ID. 

Note that service fee may change according to your request based on time and no. of luggage. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: What happen if I don’t come to pick up my luggage by estimated/booking time?” tab_id=”1576842026181-10793aff-2edc”][vc_column_text]A: We will keep your luggage another 30 days after your estimated time to pick-up, ETP. If you don’t extend the storage duration, the luggage will be disposed. 

Note that we will charge service fee in advance by extending the storage duration. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: How can I cancel booking and get refund? What’s your cancellation policy?” tab_id=”1576828742179-feb1c06e-b15f”][vc_column_text]A: We fully refund if the order is cancelled at least 2 hours before the service starts. Please contact us to request cancelling booking with your order ID. Refund will be proceeded in 5 business days. Check here for further information. 

Note that service fee IS NOT refundable after service time starts. The refund can only be transacted through original payment gateway, AliPay, or PayPal.  [/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: I have more bags after shopping. How can I make add-on to my order?” tab_id=”1576829525154-6bf0b75a-6ae4″][vc_column_text]A: Please contact us with your order ID to amend your booking. Our agent will check your request and reply with email after confirmation. 

Note that extra service fee will be applied as delivery service is based on no. of luggage. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: I have fewer bags after packing. How can I cancel/reduce some number of luggage in my booking?” tab_id=”1577163558336-f5cbd31b-71e2″][vc_column_text]A: Please contact us with your order ID to amend your booking. Our agent will check your request and reply with email after confirmation. 

Note that service fee can only be refunded according to cancellation policy. After due time, refund CAN NOT be issued. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Q: I have problem with transactions about the overcharge and wrong price. How can I claim for the issue?” tab_id=”1577163742123-b103f388-9702″][vc_column_text]A: Please contact us with the followings. Our agent will check and reply to you at the soonest. 

1. Order ID (or booking details if order ID isn’t available) 
2. Payment method (such as credit card or PayPal)
3. Date and time of the transaction
4. Amount of payment 

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image="9207" img_size="full" alignment="center" onclick="custom_link" link="https://www.airportels.asia/solution/luggage-delivery-price-and-promotion/%22][vc_single_image image="9206" img_size="full" alignment="center" onclick="custom_link" link="https://www.airportels.asia/solution/luggage-storage-price-and-promotion/%22][vc_empty_space][vc_column_text]These questions and answers about AIRPORTELs service. We hope you enjoy to use our service.

Tel: +66 6321-666-99
Website: Luggage Delivery Bangkok
E-mail: [email protected]
Line: @AIRPORTELs
WeChat: AIRPORTELs
Kakao Talk: AIRPORTELs
Facebook: www.facebook.com/airportels

Effortless Luggage and Suitcase Delivery from Bangkok Hotels to Airports : A Comprehensive Guide

Where can you find Free Luggage Storage in Bangkok City?

https://www.airportels.asia/airportels-bangkok-location/[/vc_column_text][/vc_column][/vc_row]